What's covered

We warrant that every garment is free from defects in materials and workmanship at the time of delivery. That covers things like:

• Seams that come apart or stitching that fails under normal wear
• Misprinted, mislabelled, or mismatched sizing from what was ordered
• Fabric flaws, holes, or hardware (zippers, buttons, snaps) that fail from the box
• Colour or print that fades or cracks well before the garment's expected lifespan under normal, careful use

Warranty period

Manufacturing-defect claims can be made within 30 days of delivery— the same window as our standard return policy, so most customers never need to tell the two apart. If a defect only becomes apparent after limited normal wear within that window, we'll still take a look — contact us and describe what happened.

What's not covered

• Normal wear and tear from regular use
• Damage from improper washing or drying — please follow the care instructions on the garment's label and its product page
• Damage caused by misuse, accidents, or unauthorised alterations/repairs
• Items from the 3D customisation studio where the issue traces back to the design or artwork supplied by the customer, rather than to how the garment was made
• One-of-a-kind or final-sale items explicitly marked as such, beyond the defect warranty above

How to make a claim

1. Contact us through the details in our site footer with your order number.
2. Describe the issue and attach a couple of clear photos of the defect.
3. We'll review it and get back to you, usually within a few business days.

What you can expect

If a claim is approved, we'll offer a repair, a replacement of the same item (subject to availability), or a refund — whichever is reasonable for the issue and what's in stock. This warranty is separate from, and in addition to, any rights you have under our Terms & Conditions and under Egyptian consumer-protection law, which this warranty does not limit.