1. Who we are

fouly Cotton Co. ("fouly", "we", "us", "our") operates this website and sells clothing and accessories to customers in Egypt and beyond. By creating an account, browsing the site, or placing an order, you agree to the terms set out below. If you do not agree to them, please don't use the site.

2. Accounts

You're responsible for keeping your account credentials confidential and for any activity that happens under your account. Let us know right away if you suspect someone else has access to it. You must provide accurate information when registering and keep your profile details (name, contact number, delivery address/zone) up to date so your orders reach you.

3. Products & pricing

We try to display products, colours, sizing and prices as accurately as possible, but we don't guarantee that every description, image or price is error-free, and screen colours can vary from the real garment. Prices are shown in Egyptian Pounds (EGP) unless stated otherwise and include any applicable tax shown at checkout. We may change prices, run promotions, or update the catalogue at any time; the price charged is the one shown at the moment you complete checkout.

A small number of items are listed as one-of-a-kind pieces — once sold, that specific piece will not be restocked.

4. Orders & payment

Placing an order is an offer to buy, which we may accept or decline — for example if an item turns out to be out of stock, if there's a pricing error, or if we suspect fraud. We accept the payment methods shown at checkout (which may include card, mobile payment, or cash on delivery depending on your location). For cash-on-delivery orders, please have the exact amount ready for the courier.

5. Delivery

We deliver to the governorates/zones shown at checkout. Delivery costs, free-shipping thresholds and estimated timeframes depend on your destination and are shown before you confirm your order. We'll do our best to meet the estimated delivery window, but courier delays outside our control can happen. If we can't deliver to your area yet, we'll tell you at checkout rather than accepting an order we can't fulfil.

6. Returns & exchanges

Most items can be returned or exchanged within 30 days of delivery, provided they are unworn, unwashed, and in their original condition with tags attached. Some items (such as made-to-order/customised pieces from the 3D studio, and final-sale or one-of-a-kind items marked as such) may not be eligible for return — this will be noted on the product page. To start a return, contact us with your order number; approved returns are refunded to your original payment method, exchanged, or issued as store credit, depending on what you request and what's available.

Warranty claims for a manufacturing defect are handled separately from this return policy — see our Warranty Information page.

7. Cancellations

You can cancel an order before it ships by contacting us as soon as possible. Once an order has shipped it can no longer be cancelled, but it can be returned under our returns policy once delivered.

8. Promotions & discount codes

Discount codes, bundle offers and flash sales are subject to the specific conditions shown when you apply them (minimum spend, eligible items, usage limits, expiry date). Unless stated otherwise, offers cannot be combined and have no cash value. We may end or change a promotion at any time without notice, though this won't affect an order you've already placed.

9. Intellectual property

All content on this site — including the fouly name and logo, product photography, text and site design — belongs to fouly Cotton Co. or its licensors and is protected by copyright and trademark law. You may not reproduce, resell, or otherwise use it commercially without our written permission.

10. Limitation of liability

To the fullest extent permitted by law, fouly is not liable for indirect, incidental, or consequential losses arising from your use of the site or your order. Nothing in these terms limits any liability that cannot legally be limited, or affects your statutory rights as a consumer.

11. Governing law

These terms are governed by the laws of the Arab Republic of Egypt. Any dispute arising from them will be subject to the exclusive jurisdiction of the competent Egyptian courts, without prejudice to any mandatory consumer-protection rights you may have.

12. Changes to these terms

We may update these terms from time to time to reflect changes in our service or the law. The "last updated" date at the top of this page shows when that last happened; continuing to use the site after an update means you accept the revised terms.

13. Contact us

Questions about these terms? Reach out through the contact details in our site footer and we'll be happy to help.