1. What we collect

When you create an account, browse, or place an order, we collect:

• Account details: name, email, phone number, and password (stored securely, never in plain text).
• Delivery details: shipping address, delivery zone/governorate, and — if you choose to add it — your birthday, which we use only to send you a birthday offer.
• Order details: what you bought, sizes, colours, quantities, prices paid, payment method, and order status.
• Content you add yourself: product reviews, wishlist items, and messages you send us through the Contact page.
• Basic technical data your browser sends automatically (like a session token kept in your browser's local storage so you stay signed in).

2. How we use it

We use your data to:

• Process and deliver your orders, including quoting the correct shipping cost for your zone.
• Communicate with you about orders, returns/warranty claims, and replies to messages you send us.
• Let you track order status, write reviews, and maintain a wishlist.
• Offer promotions, including birthday offers if you've added a birthday to your profile.
• Keep the store secure and prevent fraud or abuse.

We do not sell your personal data to third parties.

3. Who we share it with

We share order and delivery details with the courier handling your delivery, to the extent needed to get your order to you. If a payment provider is used at checkout, your payment details are handled directly by that provider under their own privacy policy — we don't store full card numbers ourselves. Otherwise, we don't share your personal data with third parties except where required by law.

4. How long we keep it

We keep account and order data for as long as your account is active, and as needed to meet our legal, accounting, and tax obligations after that. You can ask us to delete your account data at any time, subject to records we're legally required to retain (such as order history for tax purposes).

5. Your rights

You can review and update most of your own data (name, phone, address, zone, birthday) any time from your account's Profile tab. You can also ask us, via the Contact page, to tell you what data we hold about you, correct it, or delete your account.

6. Cookies & local storage

We use your browser's local storage to keep you signed in and to remember your shopping cart between visits. This is functional, not advertising-related — we don't currently use third-party tracking or advertising cookies.

7. Security

Passwords are stored using one-way hashing, never in plain text, and admin/staff access to the store is separate from customer accounts. No system is 100% secure, but we take reasonable steps to protect your data from unauthorised access.

8. Changes to this policy

We may update this policy as the store changes — for example, if we add analytics, advertising, or a new payment provider, we'll update this page to reflect it. The "last updated" date above shows when that last happened.

9. Contact us

Questions about this policy or your data? Reach us through our Contact page.