How to request one

1. Sign in and open My Orders.
2. Open the delivered order with the item(s) you want to return.
3. Select "Request a Return / Refund", choose the item(s), the reason, and your preferred refund method.
4. Attach a photo or two if the item arrived damaged or wrong — it helps us review faster.
5. We'll review your request and update its status, visible under the Returns tab in your account.

What's not eligible

Made-to-order/customised pieces from the 3D studio, and final-sale or one-of-a-kind items marked as such, may not be eligible for a standard return — this is noted on the product page. A manufacturing defect on any item is covered separately by our Warranty, not this policy.

Refund methods

Approved returns are refunded to your original payment method, issued as store credit, or exchanged for another item — whichever you request and whatever's available for exchanges.

Questions?

Reach us through our Contact page, or see the full policy in our Terms & Conditions.